Sr. Technical Customer Success Manager
Location: Silicon Valley / Remote, U.S.
Reports To: VP Sales / GTM Leadership
Intro
TrustLogix solves one of the toughest problems in the enterprise: the conflict over data between business leaders, security teams, and IT. Our patented platform unifies controls and highlights the data that truly matters, giving executives clarity, speed, and confidence in their decisions. We’re not just building another tool; we're building the next great company that turns conflict into clarity and enables leaders to lead.
The Role
We're seeking a Senior Technical Customer Success Manager—a highly technical and strategic partner to our enterprise customers. You'll be a trusted advisor responsible for driving product adoption, maximizing realized value, and identifying expansion opportunities within the customer base.
This role blends traditional Customer Success Management (CSM) with the technical depth of a Solutions Engineer. You'll work hands-on with customer technical teams, guide strategic C-level conversations (CISO, CIO, CDO) on data security and governance , and act as a key player in identifying and closing upsell/cross-sell deals.
If you are self-driven, thrive in a high-growth, startup environment, and are motivated by helping the world's most demanding enterprises stay competitive, you belong at TrustLogix.
Responsibilities
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Customer Value & Technical Adoption
- Serve as the primary post-sales technical leader and trusted advisor for a portfolio of key enterprise accounts.
- Drive product adoption and utilization by working directly with customer technical teams on architecture, integration, and best practices.
- Develop and execute strategic customer success plans focused on achieving business outcomes and maximizing the value of TrustLogix.
- Capture field feedback to influence Product Management and Engineering priorities.
Expansion & Pre-Sales Support
- Proactively identify upsell, cross-sell, and expansion opportunities within the existing customer base.
- Leverage your technical expertise to conduct pre-sales style activities for new use cases and expansion opportunities, including:
- Leading discovery sessions to uncover customer pain points.
- Delivering tailored, compelling demos and technical presentations.
- Designing new solution architectures and integration strategies.
- Collaborate with Sales, Product, and Partners (Snowflake, Databricks, GSIs) to ensure seamless expansion motions.
Engagement & Enablement
- Maintain strong relationships with both technical practitioners and C-level executives.
- Help build and refine scalable Customer Success playbooks and technical documentation as the company grows.
Qualifications
- 10+ years of experience in a customer-facing technical role, such as Customer Success Manager (CSM), Solutions/Sales Engineer (SE), or technical consulting in enterprise SaaS or security.
- Strong technical background with hands-on expertise in cloud (AWS, Azure, GCP) and modern data platforms (Snowflake, Databricks, BigQuery). Working with AI platforms like Bedrock, Cortex AI, Mosaic AI
- Proven track record of driving adoption, renewals, and most critically, identifying and driving expansion revenue.
- Ability to engageC-level executives (CISO, CIO, CDO) with credibility.
- Startup DNA: resourceful, self-motivated, thrives with minimal process, and is willing to wear multiple hats.
- Exceptional storytelling, presentation, and whiteboarding skills.
- Experience in the data security, governance, or infrastructure space is highly valued but not required.
Our Culture
At TrustLogix, we're building a culture around a few core principles:
- Humble Intelligence: We hire smart people who are also humble. We believe the best ideas come from collaboration, not ego. We challenge each other respectfully and learn from every experience.
- Grit and Ambition: We are a "dream team" of doers. We thrive on challenges and have the resilience to tackle the tough problems that others won't. We're building something big, and we have the determination to see it through.
- Client and Partner Obsession: Our success is tied directly to the success of our clients and partners. We listen to their needs, anticipate their challenges, and work tirelessly to earn their trust every day.
- Empowerment: We expect and trust our team to take ownership and lead with autonomy. We provide the support you need to do your best work, empowering you to innovate and make a real impact.
- Execution with Integrity: We move with urgency, discipline, and accountability. We do the right thing even when it’s the harder path, because trust is built on consistency between words and actions.
- Trust: The foundation of everything we do. We trust our colleagues, our leaders, and our teams — and we earn the trust of clients and partners by listening first, delivering consistently, and acting with integrity.
Together, these principles define how we work, how we treat each other, and how we show up for our clients and partners. We’re not just building a product — we’re building a company we’re proud to call our own.
About TrustLogix
Every CEO must make the right calls to keep their company competitive. Competitors are moving fast, AI is raising the stakes, and survival depends on making smarter decisions sooner.
But here’s the problem: the CEO’s own leadership team is in conflict over data:
- Consumers — CDOs and business leaders who demand access so they can generate insights and keep the company ahead
- Enforcers — CISOs and security teams who lock things down with roadblocks and controls, held accountable for breaches, fines, and compliance failures
- Providers — CIOs and CTOs who are stuck in the middle, writing endless scripts and custom integrations that can’t keep pace with demand
The result? The business slows down. Decisions stall. Competitors pull ahead.
“Data is everywhere” has become the most unhelpful truism in technology. The real question for CEOs, CFOs, and CISOs is: which data is worth securing and enabling, and which can be ignored?
TrustLogix provides that clarity. Our patented Trust Logix Engine unifies and enforces policies across every data system, then delivers a heatmap of what matters most: showing which data is critical, who is using it, and where the risks lie.
CISOs, CIOs, and CFOs can focus resources on protecting and enabling what drives the business, instead of wasting time and money locking down everything indiscriminately.
With deep partnerships with Snowflake, Databricks, and GSIs, TrustLogix helps the world’s most demanding enterprises stay competitive in an era where speed, trust, and data-driven leadership decide who wins.
We are not just building another tool. We are building the next great company — one that turns conflict into clarity and enables leaders to lead.